Frequently Asked Questions
Everything you need to know about your ICONIC beauty experience.
How can I track my ICONIC order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
What is your return policy for beauty products?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or tested.
Are ICONIC products cruelty-free?
Yes, ICONIC is committed to ethical beauty. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now Pay Later options like Klarna and Afterpay.
How do I find the right shade for my skin tone?
You can use our virtual Shade Finder tool on the product pages or contact our expert beauty consultants via Live Chat for a personalized recommendation.